Further to our Customer Advisory dated July 23, 2021, General Average was declared for the
vessel NYK Delphinus after encountering a fire incident.

Based on latest updates, we plan to commence discharge operations at Oakland for the cargo
and containers onboard the vessel. The target date is August 9, 2021, subject to final
confirmation and change. Please be reminded that the discharged containers can only be
released after the General Average Security is submitted and confirmed by the General
Average Adjuster.

FINANCIAL RESULTS FOR FY2021 1ST QUARTER

Unpredictable times and the extent of the economic impact of the pandemic is still uncertain. The container shipping industry is continuing to face operational challenges which are straining global supply chains. At ONE, our unwavering spirit to strive for customer service and operational excellence, is well positioned to deliver your everyday during this critical time – and well into the future. We updated “ONE INITIATIVE” as end of FY2021 Q1.

South Africa - Update 2 SA terminal Transnet IT disruption

Transnet Port Terminals declare Force Majeur

CN is offering relief of $150 per day for a maximum of 7 days ($1050) on any containers that have incurred storage.

Further to our Customer Advisory dated July 16, 2021, General Average was declared for the
vessel NYK Delphinus after encountering a fire incident.

At this moment, there is no further updates available regarding the status of the
containers/cargo. We will share once more information is made available.

It is noted certain number of containers are still waiting for the General Average Security
submission. Customers are encouraged to take immediate action to post General Average
Security and the necessary documents to ensure timely cargo release without unnecessary
delays. Please be reminded that the containers cannot be released even after discharge from
the vessel unless General Average Security is submitted and confirmed by the General
Average Adjuster.

Payments received by check will incur a processing delay of up to 5-business days between payment receipt and application in our system.

Please be advised of an update to the Rail Overweight Surcharge (AGW) tariff for all DRY export cargo moving via rail transport within the United States under all trades. This excludes Refrigerated cargo. The surcharge will be effective July 22, 2021.

Ocean Network Express (“ONE”) is pleased to announce the launch of a new feature
“Proactive Notification”, which is now available within ONE’s eCommerce website “Track & Trace – Visibility Summary – Event Notification”.