*Disclaimer: This policy is effective May 28th, 2024. For policy prior to such date, please visit here*

Terms and Definitions

Earliest Return Date (ERD) - This represents the first available date to return the container, as provided by the ocean terminals.

Demurrage Terminal Guide available here: https://us.one-line.com/DemurrageTerminalGuide

Rail Receiving Date (RRD) - This applies to outbound containers requiring rail transport and is the first date the container may be tendered at an inland rail location.

Container Availability Date (CAD) - This is set by the ocean terminal and is the first date a discharged inbound container is available for pickup.

Tariff Rule for Free Time at Origin - US West Coast & US East Coast

Freetime Policy: 

• For shipments carried to and from the U.S.A. under ONE’s tariff terms for demurrage and detention, ONE will only calculate free day usage when the pick-up or return facility(s) gate(s) is/are open for the cargo and equipment pick-up and return.

Demurrage Policy:

Exports

• The demurrage clock commences the day after the cargo has been received at load ports and intermodal locations and ends on the day of the scheduled vessel berthing at the load ports.
   
• A customer will only be assessed for the demurrage charge at the ocean terminals and the intermodal locations for each calendar day after the expiry of freetime under the following scenarios and when the gated container stay exceeds the agreed free time. 
  • When a customer requests or causes a roll after gating in the container.
  • When a roll is caused by a regulatory reason, including, but not limited to, action caused by or related to the U.S. Customs, Food and Drug Administration, United States Department of Agriculture, or any government or regulatory entity, agency, law, or rule.
  • When the full laden container is received at an ocean terminal prior to the terminal's Earliest Receiving Date (ERD) or at an intermodal location prior to the ONE’s RRD.
     
• ONE will not charge the time incurred when the cargo is unable to load a vessel due to overbooked vessels resulting in ONE rolling the booking or if the vessel is canceled/delayed.
   
• Outbound demurrage policy applies equally to merchant and carrier haulage.

Imports

• The demurrage clock commences on the first full day when the container(s) is available for pick-up after vessel discharge.
   
• Demurrage charges are incurred for containers stored on terminals after the end of the freetime period defined by tariff or service contract.
   
• Specifically, for shipments being carried to and from the U.S.A. under ONE’s tariff terms for demurrage, demurrage charges will be assessed only on days when the pick-up facility gate is open for cargo pick-up. 
   
• A customer will be assessed for the demurrage charge at the ocean terminals when the delay is caused by a regulatory reason, including, but not limited to, action caused by or related to the U.S. Customs &  Border Protection, Food and Drug Administration, United States Department of Agriculture, or any government or regulatory entity, agency, law, or rule.
   
• Inbound demurrage policy applies equally to merchant and carrier haulage.

Detention Policy:

Exports

• Detention clock commences upon empty container outgate.
   
• Detention charges are incurred for containers held after the end of freetime period defined by tariff or service contract.
   
• Specifically for the shipments being carried to and from the U.S.A. under ONE’s tariff terms for detention, detention charges will be assessed only on days when the return facility gate is open for the laden container gate-in. 
   
• Extended-period detention due to changes in the ocean terminal ERD or ONE's RRD after the empty container outgate will not be charged.
   
• Outbound detention policy applies equally to merchant and carrier haulage.

Imports

• Detention clock commences upon laden container outgate at ocean terminals or intermodal locations.
   
• Detention charges are incurred for containers held outside freetime period defined by tariff or service contract.
   
• Specifically, for the shipments being carried to and from the U.S.A. under ONE’s tariff terms for detention, detention charges will be assessed only on days when the return facility gate is open for empty returns. 
   
• When a container yard (CY) delivery container is undergoing customs examination outside of ocean terminals or intermodal locations, it shall not be subject to detention per diem charges during the examination period. The detention per diem charge shall start immediately after the container is gated out from the customs examination facility.
   
• Inbound detention policy applies equally to merchant and carrier haulage.

*Disclaimer: This policy is effective May 28th, 2024. For policy prior to such date, please visit here*

*Disclaimer: This policy is effective May 28th, 2024. For policy prior to such date, please visit here*

Billing Rules

The following table outlines the  default payer for equipment demurrage and detention*


*ONE will review exception requests on a case-by-case basis.

Demurrage

• Import container yard (CY) charges and door moves are invoiced to the US customer of record (consignee on US Imports).
   
• Charges for export container yard (CY) and door moves are invoiced to the contract party.

Detention

• Import container yard (CY) charges and door moves are invoiced to the US customer of record (consignee on US Imports).
• Charges for export container yard (CY) and door moves are invoiced to the contract party.
  
  *Disclaimer: This policy is effective May 28th, 2024. For policy prior to such date, please visit here*

*Disclaimer: This policy is effective May 28th, 2024. For policy prior to such date, please visit here*

Invoice Information

The following examples are intended to clarify changes to ONE’s detention and demurrage billing practices. The invoices provided are for informational purposes only, and actual invoice terms may vary.

DTIC - Import Detention Invoice:

Field Information

1. Container Availability: Date the terminal advises the container is available for pickup
2. Staying Period: Date range from Container Outgate Date through Empty Container Return Date.
3. F/TIME: Non-billable days between Container Outgate Date and Last Free Day Date
4. Free Day: Number of Non-billable days
5. Rate per Day: Daily billable charge
6. Over Day: Number of billable days
7. Rate rule: Identifies the applicable freetime and/or rate rule.
8. QR Code: Scan the QR Code using the photo app on a cell phone to be directed to ONE’s Demurrage & Detention webpage

DMIF Import Demurrage Invoice:

Field Information

1. Container Availability: Date the terminal advises the container is available for pickup
2. Staying Period: Date range from Container Availability Date through Container Outgate Date
3. F/TIME: Non-billable days between Container Availability Date and Last Free Day Date
4. Free Day: Number of Non-billable days
5. Rate per Day: Daily billable charge
6. Over Day: Number of billable days
7. Rate rule: Identifies the applicable freetime and/or rate rule.
8. QR Code: Scan the QR Code using the photo app on a cell phone to be directed to ONE’s Demurrage & Detention webpage

DTOC Export Detention Invoice:

Field Information

1. ERD: Early Return Date - the first day a laden export container may ingate (ocean terminal)
2. RRD: Rail Return Date - the first day a laden export container may ingate (rail terminal)
3. Staying Period: Date range from Empty Container Outgate Date through Full Container Ingate Date
4. F/TIME: Non-billable days between Empty Container Outgate Date and Last Free Day Date
5. Free day: Number of Non-billable days
6. Rate per Day: Daily billable charge
7. Over Day: Number of billable days
8. Rate rule: Identifies the applicable freetime and/or rate rule
9. ERD/RRD Definitions: Explains ONEs definitions of these 2 acronyms.
10. QR Code: Scan the QR Code using the photo app on a cell phone to be directed to ONE’s Demurrage & Detention webpage

DMOF Export Demurrage Invoice:

Field Information

1. ERD: Early Return Date - the first day a laden export container may ingate (ocean terminal)
2. RRD: Rail Return Date - the first day a laden export container may ingate (rail terminal)
3. Staying Period: Date range from Ocean Terminal Interchange Date through Vessel Load Date
4. F/TIME: Non-billable days between Ocean Terminal Interchange Date and Last Free Day Date
5. Free day: Number of Non-billable days
6. Rate per Day: Daily billable charge
7. Over Day: Number of billable days
8. Rate rule: Identifies the applicable freetime and/or rate rule
9. ERD/RRD Definitions: Explains ONEs definitions of these 2 acronyms.
10. QR Code: Scan the QR Code using the photo app on a cell phone to be directed to ONE’s Demurrage & Detention webpage

CTIC Import Combined Detention Invoice:

Field Information

1. Container Availability: Date the terminal advises the container is available for pickup
2. Staying Period: Date range from Container Availability Date through Empty Container Return Date
3. F/TIME: Non-billable days between Container Availability Date and Last Free Day Date
4. Free day: Number of Non-billable days
5. Rate per Day: Daily billable charge
6. Over Day: Number of billable days
7. Rate rule: Identifies the applicable freetime and/or rate rule
8. QR Code: Scan the QR Code using the photo app on a cell phone to be directed to ONE’s Demurrage & Detention webpage

Sample Rider Documentation:

Field Information for RIDER

1. CNTR No.: Container Number
2. Date: List of all dates between Staying Period From Date and Staying Period To Date
3. Day: Day of the week
4. Detail: Identifies if a specified date is billable or non billable
5. Amount: Daily billable rate
6. Cur: Currency for the billable charges
7. Tier: Identifies the charge Tier

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   *Disclaimer: This policy is effective May 28th, 2024. For policy prior to such date, please visit here*

*Disclaimer: This policy is effective May 28th, 2024. For policy prior to such date, please visit here*

Inquiries and Disputes 

Please direct demurrage and detention billing inquiries and invoice disputes to the following:
Inquiries - [email protected]
Disputes - [email protected]

Demurrage and Detention Invoice Disputes:

All detention disputes must contain full details of the dispute reason along with the following supporting documentation in order to be processed: 

• Invoice and container numbers  
• Reason for dispute, e.g. 
  • Incorrect free time (must include details and supporting documentation of correct free time)
  • Incorrect rate (must include details and supporting documentation of correct rate)
  • Incorrect date(s) (must include TIR’s) 
  • Operational issue (must include specific issue with supporting documentation) 

• For  disputes related to empty container returns when an appointment is required, the following documentation is required to process the dispute:
  • Invoice number(s)
  • Bill of Lading or booking number(s)
  • Container number(s)
  • Screenshot(s) verifying appointments are not available, including relevant dates and times*
  • Screenshot(s) of date and time attempts were made to make appointments. Screenshot(s) of appointment unavailability must include both: (1) screenshot taken prior to the unavailable appointment date; and (2) screenshot taken on the waiver date between 6:00 a.m. and 9:00 a.m.  
  • Screenshot(s) of the terminal/ramp name(s) **

* For terminals operating on a two shift basis (day & night), screenshots must capture appointment unavailability for both shifts 

** Include information related to ALL available empty return locations offered/listed on the ONE Empty Equipment Control website on a single-transaction basis for the day(s) in question. 

A dispute will not be considered “received” until all supporting documentation has been provided to ONE NA. ONE NA will confirm receipt of the required information and reconcile the dispute within 30 days of the confirmed receipt date.

IMPORTANT: Detention invoices must be disputed in writing within 30 days of issue date of the invoice. Any dispute received after 30 days is invalid.  
 

Demurrage Billing Disputes:

You must provide all of the following information when submitting an invoice dispute:

• Bill of Lading number or Booking number
   
• Invoice number
   
• Service Contract number (if applicable)
   
• Disputing party’s relationship to the Bill of Lading or Booking (e.g., Consignee)
   
• A detailed description of the basis for the dispute
   
• Specific charges being disputed
   
• Credible evidence supporting the basis for the dispute (Link)
   
• A detailed description of your requested outcome  

A dispute will not be deemed submitted until the required credible evidence (including all relevant supporting documentation) has been provided to ONE NA. 

For example, if a ‘No Empty Return Location’ submission does not include a valid screenshot of appointment unavailability taken the working day prior to the waiver date, no dispute has been submitted, and the dispute will be rejected as incomplete.

IMPORTANT: Disputes must be submitted to ONE within 30 calendar days of the invoice issue date. Any dispute submitted after 30 calendar days of the invoice issuance date is invalid. ONE will attempt to resolve disputes within 30 days of submission.   

DEMURRAGE disputes: Credible evidence must be provided showing that container pickup was not possible before free time expiration due to factors outside of your control for each instance where demurrage charges are being disputed. The dispute will be deemed submitted once credible evidence is provided for any day within the dispute's scope.

• Credible evidence is written or digital documentation permitting an unbiased reviewer to determine that factors outside your control caused the demurrage charges.
   
• If the basis for your dispute is that no appointments were available for pickup due to factors outside of your control, the credible evidence must include all of the following:

• Screenshot(s) regarding appointment availability (including relevant dates and times) from a reliable third-party vendor website and/or  applicable terminal operating system verifying appointments were not available at the pickup terminal
   
• Screenshot(s) with the date and time these attempts were made to secure appointments (e.g., screenshot captures entire screen). Screenshot(s) of appointment unavailability must include (1) a screenshot taken between 6:00 a.m. and 12:00 p.m. (noon) the day prior to the Waiver date and (2) a screenshot taken between 6:00 a.m. and 9:00 a.m. on the Waiver date.
   
• For terminals operating on a two-shift basis (day and night), screenshots must capture appointment unavailability for both shifts. 

DETENTION disputes: Credible evidence must be provided showing that container return was not possible before free time expiration due to factors outside your control for each instance where detention charges are being disputed. The dispute will be deemed submitted once credible evidence is provided.

• Credible evidence is written or digital documentation permitting an unbiased reviewer to determine that factors outside your control caused the detention charges.
   
• If the basis for your dispute is that (a) no appointments were available for empty return due to factors outside of your control, and/or (b) you were prevented from  making a single-transaction empty container return due to factors outside of your control, the credible evidence must include all of the following:
   
• Screenshot(s) regarding appointment availability (including relevant dates and times) from a reliable third-party vendor website and/or  applicable terminal operating system verifying appointments were not available at the pickup terminal
   
• Screenshot(s) with the date and time these attempts were made to secure appointments (e.g., screenshot captures entire screen). Screenshot(s) of appointment unavailability must include (1) a screenshot taken between 6:00 a.m. and 12:00 p.m. (noon) the day prior to the Waiver date and (2) a screenshot taken between 6:00 a.m. and 9:00 a.m. on the Waiver date.
   
• For terminals operating on a two-shift basis (day and night), screenshots must capture appointment unavailability for both shifts. 
   

Once fully submitted, the dispute will be reviewed by ONE based on its merits. Additional supporting documentation that you may submit, if relevant to the circumstances of your dispute, include the following:

 For Export Disputes:

• Vessel delay announcement (timestamped) + booking confirmation with a new cut-off date.
   
• Documentation showing that a port cutoff change impacted the ability to return the equipment within free time.

For Incorrect Movement Dates:

• Copy of EIR (Equipment Interchange Receipt)

For Incorrect Free Time or Rate Disputes:

• Documentation that shows the applicable contractual terms

For detention disputes based on “No Appointment Available”:

• A reliable third-party vendor’s website may be used to capture relevant appointment availability.
   
• Screenshot(s) verifying appointments were unavailable at each terminal utilized by ONE, including relevant dates and times.
   
• Screenshot(s) include the date and time attempts were made to secure appointments (e.g., screenshot captures entire screen). Screenshot(s) of appointment unavailability must consist of both: (1) screenshot taken between 6:00 a.m. - 12:00 p.m. (noon) the day prior to the waiver date and (2) screenshot taken on the waiver date between 6:00 a.m. and 9:00 a.m.
   
• For terminals operating on a two-shift basis (day and night), screenshots must capture appointment unavailability for both shifts. 
   
• The dispute will not be considered ‘submitted’ until required evidence for each invoiced day within the scope of the dispute is provided.

*Disclaimer: This policy is effective May 28th, 2024. For policy prior to such date, please visit here*