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Advisory
Jun 19, 2020

COVID-19: Operations Advisory #11

West Coast terminals (US and Canada) will be closed on June 19 due to ILWU’s request to observe Juneteenth.
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Advisory
Jun 11, 2020

Adjustment of New Zealand Japan (NZJ) Service Schedule

Ocean Network Express will be revising the proforma schedule of the
New Zealand Japan (NZJ) service.
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Advisory
Jun 10, 2020

COVID-19: Operations Advisory #10

As ONE North American management continues to monitor the impact of COVID-19 on our industry, we would like to provide an update on the key operating areas which are affecting all of us.
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Advisory
Jun 03, 2020

Suspension of Congestion surcharge (CGD) for Reefer Shipments into Chittagong

Suspension of Congestion surcharge (CGD) for Reefer Shipments into Chittagong
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Advisory
Jun 01, 2020

Ocean Network Express (ONE) to extend the suspension of China-Australia (CAE) service

Ocean Network Express would like to update you regarding extension of the China Australia service (CAE) which is jointly operated with Maersk and MSC.
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Advisory
May 28, 2020

COVID-19: Operations Advisory #9

As ONE North American management continues to monitor the impact of COVID-19 on our industry, we would like to provide an update on the key operating areas which are affecting all of us.
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Advisory
May 22, 2020

All Systems Restored 5/22

We thank you for your patience during our Systems Outage, this notice is to confirm that all systems have been restored and we are processing requests as normal. We apologize for any inconvenience or disruption this may have caused.
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Advisory
May 22, 2020

Systems Outage

This message is to notify you that we are currently experiencing some technical system outages. We are working hard to resolve this as quickly as possible and apologize for any inconvenience this may have caused. We appreciate your patience and understanding as we work through restoring system connectivity.
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Advisory
May 21, 2020

Suspension of Congestion surcharge (CGD) for Reefer Shipments into Manila

As previously announced, due to the outbreak of Novel Coronavirus and government imposed
lockdowns, terminal operations and pick-up of inbound laden reefer containers had been slow in
Manila (Philippines) and the terminal was facing a serious shortage of available reefer plugs.
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Advisory
May 19, 2020

Documentation Requirements Canada Delivery Cargo moving In-Transit Through a USA Port

This is supplemental to the Customer Advisory dated and posted 04-15-2020 to ONE’s website
regarding the status of CBSA e-HBL changes. ONE would like to advise our Customers of the
following requirements for cargo discharging in the US for movement via rail to final place of delivery in
Canada.
All shipments must adhere to the following points to ensure compliance with US CBP (US Customs),
CBSA (Canada Customs) and rail carrier regulations and requirements. Non-compliance with any
items may and can result in cargo delay and/or US CBP or CBSA penalty potential.
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