Breadcrumb

Advisory
May 18, 2023

AIM Service to Add Hazira Call

To announce to all customers on the new additional coverage by AIM service.
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Advisory
May 10, 2023

Customer Advisory - Transpacific Trade – PN Services - New Richmond, WI (Rail Ramp) Closure

Please be advised that the last day for New Richmond Intermodal services will be May 31, 2023.
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Advisory
May 08, 2023

Customer Advisory - ONE Import Port Demurrage Payment Portal

We are pleased to announce the latest group launch date and locations for ONE’s single standardized payment platform for all U.S./Canadian Import Port Demurrage payments.
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Advisory
May 01, 2023

Customer Advisory: Update to Demurrage and Detention Calculation in the U.S.A.

Please be advised that effective June 1st, 2023, Ocean Network Express (ONE) will introduce the following updates to the demurrage and detention charges for cargo shipped to and from the U.S.A.

These updates offer better clarity of the charge calculation for customers and streamline robust operational flow.
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Advisory
Apr 20, 2023

PHX2 Service will start to call at CEBU

Ocean Network Express (ONE) is pleased to announce that Philippines Express 2
(PHX2) will change its port rotation as follows.

Port Rotation : Singapore – Manila(North) – Cebu - Singapore
Frequency : Bi-Weekly

The new rotation will start from M/V CONTSHIP ERA 081N/S departing Singapore on
the 22nd April 2023.

By the change, ONE will provide a quick, reliable, and efficient transport solution to
Philippines from our transhipment hub – Singapore by our Philippines Express
services.

PHX : Singapore <–> Subic Bay, Manila(N)
PHX2 : Singapore <–> Manila(N), Cebu
PHX3 : Singapore <–> Davao, General Santos

Should you have any questions, please contact your sales account representative or
Customer Service desk for additional information.
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Advisory
Apr 17, 2023

Customer Advisory: Los Angeles Terminal Update - April 17 2023

To ensure the timeliest cargo availability possible, the vessel YM Target 0011E will be shifted from Trapac Container Terminal (Trapac) to West Basin Container Terminal (WBCT).
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Advisory
Apr 11, 2023

Customer Advisory: Return to Origin Self-Service Request Form

ONE’s new Return to Origin (RTO) self-service tool is now available online. We’ll begin directing all RTO requests to the online form, found here.
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Advisory
Apr 07, 2023

SERVICE UPDATE: USWC Labor Update

Due to the sudden unplanned and unannounced actions that took place in Los Angeles/Long Beach, harbor marine terminal operations have been paused and the terminals were closed during the night shift on April 6th and day shift of April 7th, 2023.
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Advisory
Mar 31, 2023

ONE QUOTE – North America Transpacific and Latin Dry Exports

We are pleased to inform you that our digital quotation & booking platform ONE QUOTE is currently available for Transpacific and Latin Dry Exports from North America. This complements the other markets we offer ONE Quote for North America including Transpacific Imports, Transatlantic Import/Exports and Latin America Imports.
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Advisory
Mar 28, 2023

Customer Advisory - Vehicle Policy Update - Auto Titles

This advisory is to provide an update to ONE’s current Vehicle Policy regarding Auto Titles for USA Port of Load. In order to simplify the customer process and streamline efficiency, ONE is updating its current Vehicle Policy regarding collection validated titles for used vehicles.
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