<7 February 2022, Singapore> Ocean Network Express (ONE) is pleased to announce the release of ‘’Verified Gross Mass (VGM) input’’, as our latest feature on the ONE Mobile App.

This is to notify you that all Ocean Network Express containers arriving in the United States or Canada as Import shipments or as Freight Remaining on Board (FROB) are required to be sealed with high-security seals.

Dear Valued ONE Customers,

As a follow up to our previous Customer Advisories regarding the Ports of Los Angeles and Long
Beach. The Port of Los Angeles and the Port of Long Beach announced today that consideration of the “Container Excess Dwell Fee” would be held off another week, until 4th Feb 2022.

As per Customer Advisory dated January 28, 2022, MV Madrid Bridge, serving in our East Coast 4
(EC4) Service, suffered container collapse in the North Atlantic Ocean during transit to her next port
of call in New York, USA.

Unpredictable times and the extent of the economic impact of the pandemic is still uncertain. The container shipping industry is continuing to face operational challenges which are straining global supply chains. At ONE, our unwavering spirit to strive for customer service and operational excellence, is well positioned to deliver your everyday during this critical time – and well into the future. We updated “ONE INITIATIVE” at the end of FY2021 Q3.

FINANCIAL RESULTS FOR FY2021 3RD QUARTER

As a follow up to the Madrid Bridge, serving in our East Coast 4 (EC4) Service, suffered collapsed containers after encountering rough seas while the vessel was enroute to her next port of call, GCT Bayonne Terminal in New York, NY.

As per Customer Advisory dated January 19, 2022, MV Madrid Bridge, serving in our East Coast 4 (EC4) Service, suffered container collapse in the North Atlantic Ocean during transit to her next port of call in New York, USA.

The vessel has safely arrived and berthed in Charleston as planned. After completing the necessary vessel inspections and cargo discharging operations, the vessel is expected to depart Charleston on or around January 31, 2022, without guarantee and subject to change.

As a follow up to our previous Customer Advisories regarding the Ports of Los Angeles and Long
Beach. The Port of Los Angeles and the Port of Long Beach announced today that consideration of
the “Container Excess Dwell Fee” would be held off another week, until January 28th, 2022.

As per Customer Advisory dated January 13, 2022, MV Madrid Bridge, serving in our East Coast 4 (EC4) Service, suffered container collapse in the North Atlantic Ocean during transit to her next port of call in New York, USA.

The vessel is expected to arrive in Charleston on or around January 20, 2022 and to berth in Hugh K. Leatherman upon completing the necessary inspection and assessment of the vessel condition. The plan is to discharge all damaged units and Charleston imports during the vessel’s call in Charleston, subject to prevailing conditions.