As ONE North American management continues to monitor the impact of COVID-19 on our industry, we would like to provide an update on the key operating areas which are affecting all of us.

Suspension of Congestion surcharge (CGD) for Reefer Shipments into Chittagong

The members of THE Alliance will adjust the schedules for July, August and September for the Asia – North Europe trade and July for the remaining trades, in order to match market demand.

Ocean Network Express would like to update you regarding extension of the China Australia service (CAE) which is jointly operated with Maersk and MSC.

As ONE North American management continues to monitor the impact of COVID-19 on our industry, we would like to provide an update on the key operating areas which are affecting all of us.

We thank you for your patience during our Systems Outage, this notice is to confirm that all systems have been restored and we are processing requests as normal. We apologize for any inconvenience or disruption this may have caused.

This message is to notify you that we are currently experiencing some technical system outages. We are working hard to resolve this as quickly as possible and apologize for any inconvenience this may have caused. We appreciate your patience and understanding as we work through restoring system connectivity.

As previously announced, due to the outbreak of Novel Coronavirus and government imposed
lockdowns, terminal operations and pick-up of inbound laden reefer containers had been slow in
Manila (Philippines) and the terminal was facing a serious shortage of available reefer plugs.

This is supplemental to the Customer Advisory dated and posted 04-15-2020 to ONE’s website
regarding the status of CBSA e-HBL changes. ONE would like to advise our Customers of the
following requirements for cargo discharging in the US for movement via rail to final place of delivery in
Canada.
All shipments must adhere to the following points to ensure compliance with US CBP (US Customs),
CBSA (Canada Customs) and rail carrier regulations and requirements. Non-compliance with any
items may and can result in cargo delay and/or US CBP or CBSA penalty potential.

Ocean Network Express (ONE) is pleased to announce a new direct service from China to Indonesia.