CN is offering relief of $150 per day for a maximum of 7 days ($1050) on any containers that have incurred storage.

Further to our Customer Advisory dated July 16, 2021, General Average was declared for the
vessel NYK Delphinus after encountering a fire incident.

At this moment, there is no further updates available regarding the status of the
containers/cargo. We will share once more information is made available.

It is noted certain number of containers are still waiting for the General Average Security
submission. Customers are encouraged to take immediate action to post General Average
Security and the necessary documents to ensure timely cargo release without unnecessary
delays. Please be reminded that the containers cannot be released even after discharge from
the vessel unless General Average Security is submitted and confirmed by the General
Average Adjuster.

Payments received by check will incur a processing delay of up to 5-business days between payment receipt and application in our system.

We are proud to share with you our eighth edition of the new ONE View North America Customer Newsletter.

Please be advised of an update to the Rail Overweight Surcharge (AGW) tariff for all DRY export cargo moving via rail transport within the United States under all trades. This excludes Refrigerated cargo. The surcharge will be effective July 22, 2021.

We are proud to share with you our seventh edition of the new ONE View North America Customer Newsletter.

Ocean Network Express (“ONE”) is pleased to announce the launch of a new feature
“Proactive Notification”, which is now available within ONE’s eCommerce website “Track & Trace – Visibility Summary – Event Notification”.

Further to our Customer Advisory dated July 9, 2021, General Average was declared for the
vessel NYK Delphinus after encountering a fire incident.

Regarding the status of the containers/cargo, we continue to follow up with relevant
stakeholders for any further development and we will share once more information is made
available.

On the other hand, it is noted certain number of containers are still waiting for the General
Average Security submission. Customers are encouraged to take immediate action to post
General Average Security and the necessary documents to ensure timely cargo release
without unnecessary delays. Please be reminded that the containers cannot be released even
after discharge from the vessel unless General Average Security is submitted and confirmed
by the General Average Adjuster.

We are glad to inform, with a jointly effort among all parties, Yantian terminal is back to
normal operation.

Ocean Network Express (North America) Inc. is providing this update regarding rail import cargo moving via the UP (Union Pacific Railroad) network.