Further to our Customer Advisory dated May 27, 2021, General Average has been declared by the Owners of the vessel NYK Delphinus 0086W/E in the AL5 service string, after encountering a fire incident prior her arrival in Oakland, CA.

On May 14, 2021, NYK Delphinus experienced a fire in engine room prior her arrival in Oakland, CA. Salvage services were requested by the Owners, and the fire was swiftly brought under control and has been extinguished.

Now, General Average* is formally declared by the Owners of the vessel NYK Delphinus 0086W/E in the AL5 service string on May 27, 2021.

ONE is pleased to announce we will be releasing our first-ever Mobile Application on May 31, 2021.

We would like to inform you that effective June 2, 2021, the United States Federal Maritime Commission (U.S. FMC) has mandated that the Effective Date of a service contract or amendment cannot be earlier than the date on which all the parties have executed the same.

Further to our Customer Advisory dated May 20, 2021, NYK Delphinus remains safely berthed alongside Berth #24 in Oakland, after encountering a fire in engine room earlier on as advised.

The initial inspection of the vessel confirmed that the fire has been extinguished. Unfortunately, there is presently no electricity provided to the reefers due to unavailability of power supply onboard the vessel.

We would like to update that NYK Delphinus has safely berthed at Berth #24 in Oakland on May 17, 2021, instead of Berth #22 as advised in our earlier Customer Advisory dated May 18, 2021, after encountering a fire in engine room on May 14, 2021, which is now under control. 

In order to provide a sustainable service, Ocean Network Express (North America) Inc. will apply a Reefer Genset Surcharge effective June 13th, 2021 for outbound shipments.

Further to our Customer Advisory dated May 15, 2021, it has been confirmed that
NYK Delphinus has safely berthed at Berth #22 in Oakland, on or around May 17,
2021, 2000 hours, after encountering a fire in engine room on May 14, 2021, which is
now under control.

This is to inform you that MV NYK Delphinus serving in our Atlantic 5 (AL5) Service
has experienced a fire in engine room on 14th May and it is now under control. The
vessel is now at West coast of US and was awaiting berth at Oakland and its last port
of call was Vancouver.

Effective July 1, 2021, ONE will no longer accept paper checks presented for payment in North America.