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Update: EC4: MADRID BRIDGE 016E/W
Update: EC4: MADRID BRIDGE 016E/W
Dear Valued Customer,
As a follow up to the Madrid Bridge, serving in our East Coast 4 (EC4) Service, suffered collapsed containers after encountering rough seas while the vessel was enroute to her next port of call, GCT Bayonne Terminal in New York, NY.
The vessel has safely arrived and berthed in Charleston as planned. After completing the necessary vessel inspections and cargo discharging operations, the vessel is expected to depart Charleston on or around January 31, 2022.
Please find Madrid Bridge’s anticipated port rotation after calling Charleston:
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The vessel bays are currently being worked and damage is still being assessed. We do not yet have the final survey results of all containers. We anticipate having more information soon, our Service Recovery Team will begin contacting the notify parties of record with next steps. As of current, all known to be potentially impacted container parties have been preliminarily notified.
Should you have any further questions or concerns, please contact Import Customer Service via Live Chat or 844-413-6029 option 2.
For the avoidance of doubt, this Customer Advisory has been provided without prejudice and for informational purposes only without guarantee and subject to change.
We appreciate your business and thank you for choosing ONE!
Sincerely,
Ocean Network Express (North America) Inc.
PDF version available here.