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Live Chat

Ocean Network Express Live Chat services are now available in our United States and Canada local sites.

Customers can start chatting with our agents based on the options they have selected to receive quick responses.

Live Chat support hours are 8:00 AM - 8:00 PM (ET) Monday - Friday.

  • Booking Management: Booking Amendment, Change of Destination, Demurrage Free Earliest Return Date (DFRD), General Support
  • Container Management: Empty Pick-Up, Empty Return, Missing Seal / Additional Seal, Equipment Malfunction / Damage, Equipment Swap, General Support - Container
  • Ecom Tech Support: Web Setup & Inquiries
  • Export Documentation: BL Status, BL Release, BL Amendments, Documentation Cut-off, General Support
  • Import Management: Imports-Change of Destination, Rail Pick Up Number, IT (Immediate Transportation) Cancellation, Canada Location of Goods, Reefer Inquiry, General Support -Import, & Arrival Notice
  • Inland Transportation: General Support; Inland queries (Including container rail schedule)
  • Last Free Day / Demurrage & Detention: Inquiries
  • Mobile App Enquiry: Inquiries
  • Reefer & Special Commodity Management: Special Commodity Support, Reefer Support, & General Support
  • Track & Trace: Inquiries
  • Vessel Schedule & Cut off: Cut-Off (Doc / VGM / Port / Inland)

Please click the icon in the lower right-hand corner to start chatting!