Your Service Team is Here for YOU!
First-class service for our Most Valued Business Partners. More information about your Service Team can be located in the Success Packet received during your onboarding experience.
- Live support Monday to Friday, 8:00 am to 8:00 pm EST.
- Phone wait time is less than 30 seconds.
- Reply to email within 1 hour and keep proactive communication until conclusion.
- Process urgent Booking(s)/Change(s) within 30 min.
- eCommerce web training is available to help manage your shipments.
Book an appointment with our Digital Services team to learn more!
SAVE TIME & AVOID FEES
Learn more about ONE Digital Services Today!
ONE offers a variety of tools to boost productivity for Imports, Exports, and much more. Customers can easily locate their shipments on both the ONE mobile app and our eCommerce portal.
Book an appointment with our Digital Services team now to learn more about our eCommerce platform! https://booknow.appointment-plus.com/ck11qxm2/appointments
https://us.one-line.com/DigitalServices - Get Digital!
ONE eCommerce
- Shipment Overview - Provides all shipment information under a single page with easy and simple design for both your Export and Import shipments.
- Imports - Obtain Arrival Notices, Pickup #s, LFD information and track shipments!
- Exports - Submit, track, view and edit Bookings, Shipping Instructions and B/L’s!
- Notifications - Great features like Track & Trace, in-depth Reporting, Vessel Delay, custom Notifications and VGM Information.
- Mini Dashboard - Provides you an overview of all your latest status of Bookings, Shipping Instructions & Bills of Lading.
- ONE Quote - ONE Quote is for a one-time rate with routes and space being quoted based upon business needs
- ONE Finance - Provides a quick glance of your balance due, review outstanding invoices, request a dispute and enjoy an overall enhanced visibility
- eBL - Reduce cost and risk! ONE eBL, a simple, swift and secure way to issue, transfer, and sign bills of lading electronically across your supply chain, ONE eBL port pairs is available through one and partner platforms.
- ONE Mobile App - Provides easy to use mobile services where information is within reach anytime, anywhere
ONE Live Chat Services
We have Live CHAT Agents that are here to help 8AM-8PM EST (Canada and U.S.).
Look for the icon on our website!
Chat Assists With the Following:
Export Booking and Documentation
- Inquiries and Changes
- B/L release requests
- Request B/L proof
- Follow-up on revision requests
Import Services
- IT Cancellation / CA location of goods
- Arrival Notice
- Pickup Notice
- Last Free Day
Your Service Team is Here for YOU!
First-class service for our Most Valued Business Partners. More information about your Service Team can be located in the Success Packet received during your onboarding experience.
- Live support Monday to Friday, 8:00 am to 8:00 pm EST.
- Phone wait time is less than 30 seconds.
- Reply to email within 1 hour and keep proactive communication until conclusion.
- Process urgent Booking(s)/Change(s) within 30 min.
- eCommerce web training is available to help manage your shipments.
Book an appointment with our Digital Services team to learn more!
SAVE TIME & AVOID FEES
Learn more about ONE Digital Services Today!
ONE offers a variety of tools to boost productivity for Imports, Exports, and much more. Customers can easily locate their shipments on both the ONE mobile app and our eCommerce portal.
Book an appointment with our Digital Services team now to learn more about our eCommerce platform! https://booknow.appointment-plus.com/ck11qxm2/appointments
https://us.one-line.com/DigitalServices - Get Digital!
ONE eCommerce
- Shipment Overview - Provides all shipment information under a single page with easy and simple design for both your Export and Import shipments.
- Imports - Obtain Arrival Notices, Pickup #s, LFD information and track shipments!
- Exports - Submit, track, view and edit Bookings, Shipping Instructions and B/L’s!
- Notifications - Great features like Track & Trace, in-depth Reporting, Vessel Delay, custom Notifications and VGM Information.
- Mini Dashboard - Provides you an overview of all your latest status of Bookings, Shipping Instructions & Bills of Lading.
- ONE Quote - ONE Quote is for a one-time rate with routes and space being quoted based upon business needs
- ONE Finance - Provides a quick glance of your balance due, review outstanding invoices, request a dispute and enjoy an overall enhanced visibility
- eBL - Reduce cost and risk! ONE eBL, a simple, swift and secure way to issue, transfer, and sign bills of lading electronically across your supply chain, ONE eBL port pairs is available through one and partner platforms.
- ONE Mobile App - Provides easy to use mobile services where information is within reach anytime, anywhere
ONE Live Chat Services
We have Live CHAT Agents that are here to help 8AM-8PM EST (Canada and U.S.).
Look for the icon on our website!
Chat Assists With the Following:
Export Booking and Documentation
- Inquiries and Changes
- B/L release requests
- Request B/L proof
- Follow-up on revision requests
Import Services
- IT Cancellation / CA location of goods
- Arrival Notice
- Pickup Notice
- Last Free Day