Meet Your Team!

First Class Service for our Most Valued Business Partners

• Live support Monday to Friday 8:00 am to 8:00 pm EST
• Phone wait time less than 30 seconds
• Reply to email within 1 hour and keep proactive communication until conclusion 
• Process urgent Booking(s)/Change(s) within 30 min.
• eCommerce web training available for making your bookings online 

 Click or Scan for contact details!

 Click or Scan for contact details!

Sales Escalations

SAVE TIME & AVOID FEES

Learn more about ONE Digital Services Today! 

ONE offers a variety of tools to boost productivity for Imports, Exports, and much more.  Customers can easily locate their shipments on both the ONE mobile app and our eCommerce portal.

ONE eCommerce

• Imports - Obtain Arrival Notices, Pickup #s, LFD information and track shipments!
• Exports - Submit, track, view and edit Bookings, Shipping Instructions and B/L’s!
• Notifications - Great features like Track & Trace, in-depth Reporting, Vessel Delay, custom Notifications and VGM Information.
• Schedules - Dynamic features give our partners easy access to all of our service routes. 

ONE Mobile App

Ocean Network Express provides easy to use and “just at your fingertips” Mobile service where information is within your reach anytime, anywhere!

• Track & Trace 
• Push Notifications
• Live Chat 
• Service Map 
• ONE Quote

Electronic Bill of Lading - eBL

ONE eBL is a Simple, Swift, and Secure way of issuing, transferring, and signing bills of lading and other trade documents electronically across partners in the supply chain.

• Paperless
• Seamless
• Available within minutes
• Secure, Blockchain encrypted

Book an appointment with our eCommerce team now to learn more about our digital services! https://booknow.appointment-plus.com/ck11qxm2/appointments

We also have Live CHAT Agents that are here to help 8AM-8PM EST. 

What can I pay via ACH/ Wire? 

Any invoice issued by and payable directly to "Ocean Network Express PTE LTD. c/o Ocean Network Express (North America) Inc".
Ex: Ocean Freight, Detention, Export Demurrage, TPB/ Third Party Billing

Click here for more info: us.one-line.com/ACH

What can I pay via PayCargo?

Any invoice issued by and payable directly to "Ocean Network Express PTE LTD. c/o Ocean Network Express (North America) Inc".
Ex: Ocean Freight, Detention, Export Demurrage, TPB/ Third Party Billing

Click here for more info: us.one-line.com/PayCargo

What can I pay via eModal?

ONE North America Import Demurrage.

Click here for more info: us.one-line.com/eModal

Please find the additional payment information here: https://us.one-line.com/Payments

Customer Success starts with YOU!

We're committed to helping you connect with ONE. Click here to view some frequently asked questions.