Breadcrumb
ONE’s Digital Business Solutions offer an array of technology solutions to support shippers’ needs as they grow, whether the shipper is dealing with 10 shipments or 10,000 shipments per day. These solutions transform the current business model and create benefits such as improved operational efficiency for our customers. Designed with you in mind, to save you time and offer you peace of mind!
As part of our eCommerce Vision, we are committed to delivering a higher level of service that surpasses industry standards. To uphold this promise, we have created a dedicated eCommerce team available to assist all ONE customers during business hours of 8am - 8pm EST.
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ONE eBL, a simple, swift and secure way to issue, transfer, and sign bills of lading electronically across your supply chain, ONE eBL port pairs is available through one and partner platforms.
Simple
- Paperless processes and less manual handling
- Online platform available for seamless access
- Simplified document chain with streamlined approach
Swift
- BL available to our customers within minutes
- Faster document chain, within days
- Enables faster document verification for issuance, endorsement and surrender
Secure
- Mitigated risk of document fraud or loss
- BL encrypted by blockchain technology
- Secure environment with backend contact verification
Introduction
ONE Quote
ONE QUOTE is a digital quotation platform where you can get an instant quotation and booking for more than 10,000 port pairs in just 3, 2, ONE.
Improve your booking experience through price overview at a glance, space and equipment guarantee options for your urgent cargo, easy tracking and monitoring of ONE QUOTE booking details in Shipment Overview…and so much more!
Come on board for smooth sailing of your shipping journey -- together as ONE.
Please refer to ONE QUOTE Flyer and Starter Pack for a quick summary of the product.
For more information, contact your local ONE representative today!
Instant
Quotation
Instant Quotation to Booking
Get your rates instantly and your booking confirmed all at one go.
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Guarantee
Space and Equipment Guarantee*
Get both space and equipment guaranteed for your shipment.
* Subject to availability
Booking
Details
Booking Details in One Place
View all of your ONE QUOTE booking details in one place through our Shipment Overview.
Price
Transparency
Better and More Price Visibility
Enjoy better price transparency at a glance at checkout.
User Guide
For a detailed user guide, please refer to here.
Terms and Conditions
1. General Terms and Conditions
2. Freight
3. ONE QUOTE Charges
4. Equipment
5. Demurrage and Detention
6. Payment
7. Premium Cargo Service & Special Promotion Service
8. Merchant’s Responsibility
9. Carrier’s Responsibility
10. Force Majeure
11. Governing Law and Jurisdiction
12. Appendix I: Booking Cancellation and Amendment Fee Matrix
1. General Terms and Conditions
1.1 “Carrier” refers to Ocean Network Express (“ONE”) and its subsidiaries who are the providers of the transport services.
1.2. “Merchant” refers to the party that agrees and accepts the terms and conditions of ONE QUOTE while placing any bookings on ONE QUOTE.
1.3. The Merchant shall be responsible for all of the obligations and liabilities of the shipper and is also subject to the Carrier’s acceptance of the nomination of a different shipper. In addition, the Merchant is to be fully liable for any loss and cost incurred to the Carrier in case the nomination of the shipper or any other party is incorrect, and the Merchant does not have an authority to legally bind the nominated shipper or any other party in the booking.
1.4. Notwithstanding the subsequent issuance of any Bill of Lading (whether negotiable or not), waybill or similar transport documents (either in paper or electronic form) and any pre-printed portions thereof, ‘Terms and Conditions – ONE QUOTE’ shall apply and be deemed to be incorporated into the terms of the ONE B/L terms. In addition, the ‘Terms and Conditions - ONE QUOTE’ shall be extended as required, logically amended, varied, and supplemented to the ONE B/L terms, but the validity and enforceability of the other provisions of the ONE B/L terms shall remain in full force and not be affected.
1.5. Without prior notice to the Merchant, the Carrier reserves the right to amend the terms and conditions.
1.6. Currently, ONE QUOTE is available for non-DG DRY and REEFER export shipments. In case a booking is accepted for a shipment other than the scope mentioned above for whatever reason it may be, such booking shall be cancelled without any responsibility from the Carrier. In addition, for REEFER shipments, high-value cargo, including but not limited to pharmaceutical products, and refrigerated commodities that require special treatment, such as Controlled Atmosphere (“CA”) or Cold Treatment (“CT"), are not accepted and the Carrier reserves the right to cancel the booking during the Shipment Instruction (“SI”) submission stage.
2. Freight
2.1. The quotation rates shall not be subject to change once a Booking Confirmation has been received.
2.2. In case the Merchant wishes to make amendments to the booking, the booking shall be subject to repricing based on the changes made, including but not limited to the route, voyages, equipment type, and the total container volume. Please note that the original booking will be canceled once an amendment is requested.
2.3. The total freight summary in USD on ONE QUOTE is for reference purposes only and should not be used as the actual freight payment. The actual payable manifested freight and charges are based on the freight and charge detail listed in the Booking Receipt Acknowledgement.
2.4. The rates quoted are subject to space and equipment availability. In addition, the quotation is subject to the Merchant’s compliance with the restrictions and regulations, including but not limited to weight restrictions and cargo restrictions.
2.5. The rates offered on ONE QUOTE may differ compared to the rates offered in other sales channels, including but not limited to online and offline channels for the same conditions.
2.6. The freight shall be subject to non-manifested local surcharges. In addition, the Carrier is entitled to charge the Merchant with additional services and charges that may occur after the Booking Confirmation, including but not limited to heavyweight surcharges, pick-up/drop-off charges, and container cleaning fees.
2.7. Any obvious freight errors and mistakes on ONE QUOTE are not binding to the terms and conditions.
3. ONE QUOTE Charges
3.1. The operational and system cost for utilizing the system is free of charge. However, in a situation in which a customer cancels, partially cancels, or does not bind to the reserved booking, ONE would require a Booking Cancellation Fee "CCL" as mentioned in Section 8.
4. Equipment
4.1. The Carrier and its subsidiaries would make every effort to provide the equipment to ONE QUOTE Merchants but always subjected to its availability.
4.2. If the Merchant wishes to change the equipment size or type, then the booking shall be subject to repricing based on the amended equipment. If the notice for amendment is not provided to the Carrier by the Merchant based on the conditions laid out in Section 8, then a fee (Booking Cancellation Fee "CCL") shall be payable by the Merchant.
4.3 If the Merchant wishes to
- 4.3.1. Change the equipment size or type that does not change the total TEU of a booking; or
- 4.3.2. Add the same equipment size or type that results in an increase in the total TEU of a booking; or
- 4.3.3. Reduce the number of the total TEU of a booking
then the booking shall be subject to repricing only based on the amended and/or added equipment for cases 4.3.1 and 4.3.2. For case 4.3.3., the booking shall be subject to the Cancellation Fee (“CCL”) in addition to repricing.
4.4. Merchants may need to pay additional charges to cover the equipment supply cost if the pick-up/drop-off locations differ from the origin/destination location confirmed in the booking.
4.5. The equipment availability may be subject to special grade containers, such as but not limited to food grade.
5. Demurrage and Detention
5.1. The applicable free time, demurrage, and detention for ONE QUOTE cargo are subject to the Carrier’s detention and demurrage tariff, which can be found here.
5.2. The Carrier offers special ONE QUOTE free time, demurrage, and detention for specific countries or locations. The locations that are subject to the special conditions can be found here. Without prior notice to the Merchant, the Carrier reserves the right to amend the special condition.
5.3. ONE QUOTE offers additional free time to be purchased at the booking stage as an additional service, and the available locations for purchase are subject to the Carrier’s offering based on trade and port pairs. The purchased additional free time may not be extended more than the purchased number of days, and the additional free time service charge shall be payable by the Shipper.
5.4. In the case of underuse of the purchased additional free time, there will be no refund for the underused portion of the days purchased.
5.5. In the case of overuse of the additional free time purchased, the standard tariff shall be applied to the containers that have exceeded the free time period as per the regular process.
5.6. If the Merchant wishes to cancel the additional free time service, the Merchant must cancel the booking, for which the Merchant shall pay the Carrier a fee (Booking Cancellation Fee (*CCL") as per the conditions laid in Section 8.
6. Payment
6.1. The Merchant agrees and confirms that all statements/invoices will be paid on time and shall not, under any circumstance, fail to make payment. The prepaid charge shall be settled prior to the release of the Bill of Lading, and the destination charge shall be settled prior to the release of the cargo.
6.2. Some countries may adhere to different payment terms for certain charges and the Merchant may contact local sales representatives for information on exceptional payment terms.
6.3. For REEFER shipments, the payment term shall be limited to “Prepaid” only. For any exceptional requests, the Merchant may contact local sales representatives.
6.4. In the event that the Merchant fails to pay the freight and charges associated with the cargo, the Carrier reserves the right to exercise the applicable right for holding a lien over the cargo. In addition, the Compensation Fee for the Premium Cargo Service/Special Promotion Service will only be settled after the outstanding freight has been paid by the Merchant.
7. Premium Cargo Service & Special Promotion Service
7.1. The Merchant can purchase a Premium Cargo Service/Special Promotion Service as an option for which the Booking Confirmation will act as the binding agreement between the Merchant and the Carrier.
7.2. If the Merchant has purchased a Premium Cargo Service/Special Promotion Service, the Carrier is committed to provide the equipment and load and ship the Goods on the first ocean leg vessel as provided in the Booking Confirmation, subject to the conditions mentioned in the terms and conditions.
7.3. The Merchant who has purchased the Premium Cargo Service/Special Promotion Service is committed to deliver the cargo to ONE as per the booking detail listed in the confirmed booking. In the event of a full booking cancellation, partial booking cancellation, or booking cancellation resulting from an amendment request, the Merchant shall pay the Carrier a fee (Booking Cancellation Fee "CCL") as per the conditions laid in Section 8.
8.Merchant’s Responsibility
8.1. The Merchant is to deliver the Goods for shipment by the Carrier before the cut-off time as indicated in the Booking Confirmation.
Merchants with Premium Cargo Service or Special Promotion Service
- 8.1.1. For Merchant who has purchased the Premium Cargo Service/Special Promotion Service, if the Merchant wishes to fully cancel the shipment (i.e. full cancellation) or reduce the number of containers (i.e. partial cancellation) after the Booking Confirmation has been issued, then the Merchant shall pay the Carrier a fee per container cancelled (Booking Cancellation Fee "CCL") regardless of the cancellation timing as long as the booking has been once confirmed. In terms of the quantum, the cancellation fee shall be the same as the total Premium Cargo Service/Special Promotion Service fee shown in the Booking Receipt Acknowledgement. For a partial cancellation, the Cancellation Fee per cancelled container is the same as the Premium Cargo Service/Special Promotion Service fee per container provided in the Booking Receipt Acknowledgement. In addition, partially cancelled bookings will be subject to repricing. Please also find the latest Premium Cargo Service/Special Promotion Service fee matrix on the ONE QUOTE’s page on our eCommerce website
-
8.1.2. For Merchant who has purchased the Premium Cargo Service/Special Promotion Service, in case the Merchant wishes to make amendments to the booking, including but not limited to the route, voyages, and equipment size/type, a fee (Booking Cancellation Fee “CCL") shall be applied, for these amendments will result in a cancellation of the current booking, as well as subject to repricing based on the changes made. Please note that the original booking will be cancelled once an amendment is requested. For the amendment, the Merchant shall pay the Carrier a fee per container amended (Booking Cancellation Fee "CCL"), which is equivalent to 50% of the Premium Cargo Service/Special Promotion Service fee per container mentioned in the Booking Receipt Acknowledgement. Please also find the latest Premium Cargo Service/Special Promotion Service fee matrix on the ONE QUOTE’s page on our eCommerce website
Table 1: Merchants without Premium Cargo Service or Special Promotion Service - Booking Cancellation Fee Applicable Timing
Earlier
Than
Day 10
Before
ETDDay 10
Before
ETDDay 9
Before
ETDDay 8
Before
ETDDay 7
Before
ETDDay 6
Before
ETDDay 5
Before
ETDDay 4
Before
ETDDay 3
Before
ETDDay 2
Before
ETDDay 1
Before
ETDETD Not
Applicable✓
Applicable✓
Applicable✓
Applicable✓
Applicable✓
Applicable✓
Applicable✓
Applicable✓
Applicable✓
Applicable✓
Applicable✓
Applicable
Merchants without Premium Cargo Service or Special Promotion Service
- 8.1.3. For Merchant who has not purchased the Premium Cargo Service/Special Promotion Service, if the Merchant wishes to fully cancel the shipment (i.e. full cancellation) or reduce the number of containers (i.e. partial cancellation) after the Booking Confirmation has been issued, then a cancellation notice must be provided by the Merchant to the Carrier more than 10 days before the scheduled estimated time of departure (“ETD”). If a cancellation notice is provided 10 days before the ETD or less (including the ETD day), then the Merchant shall pay the Carrier a fee (Booking Cancellation Fee "CCL") per TEU cancelled shown in the below table. In addition, partially cancelled bookings will be subject to repricing.
*East Asia Trade is covering cargo from and to the following countries or regions:Scope CCL Amount (USD) Effective Date
(Booking Date)Expiration Date East Asia Trade* $20 per TEU June 1st, 2021 Until Further Notice All Trades (Except for
East Asia Trade)$100 per TEU June 1st, 2021 Until Further Notice Export shipments from
Bangladesh, India,
Pakistan, and Sri Lanka
to East/South Asia
(excl. the Red Sea and
the Middle East**)$25 per TEU March 1st, 2022 Until Further Notice Export shipments
from North AmericaNo Cancellation Fee January 31, 2023 May 31st, 2023
BRUNEI, CAMBODIA, CHINA, HONG KONG, INDONESIA, JAPAN, KOREA, LAOS, MACAU, MALAYSIA, MYANMAR, PHILIPPINES, RUSSIA***, SINGAPORE, TAIWAN, THAILAND, and VIETNAM
**The Red Sea and the Middle East countries are referring to the following:
DJIBOUTI, EGYPT, JORDAN, SAUDI ARABIA, UNITED ARAB EMIRATES, OMAN, BAHRAIN, KUWAIT, IRAQ, and QATAR
***Only the following ports in Russia are under the East Asia scope: NAKHODKA, VLADIVOSTOK, VOSTOCHNY
- 8.1.4. For Merchant who has not purchased the Premium Cargo Service/Special Promotion Service, if the Merchant wishes to amend the booking after the Booking Confirmation has been issued, including but not limited to the route, voyages, and equipment size/type, then the booking will be subject to repricing based on the changes made, and an amendment notice must be provided by the Merchant to the Carrier more than 10 days before the scheduled estimated time of departure (“ETD”). If an amendment notice is provided 10 days before the ETD or less (including the ETD day), then the Merchant shall pay the Carrier a fee (Booking Cancellation Fee "CCL") per TEU amended shown in the below table.
*East Asia Trade is covering cargo from and to the following countries or regions:Scope CCL Amount (USD) Effective Date
(Booking Date)Expiration Date East Asia Trade* $20 per TEU June 1st, 2021 Until Further Notice All Trades (Except for
East Asia Trade)$100 per TEU June 1st, 2021 Until Further Notice Export shipments from
Bangladesh, India,
Pakistan, and Sri Lanka
to East/South Asia
(excl. the Red Sea and
the Middle East**)$25 per TEU March 1st, 2022 Until Further Notice Export shipments from
North AmericaNo Cancellation Fee January 31, 2023 May 31st, 2023
BRUNEI, CAMBODIA, CHINA, HONG KONG, INDONESIA, JAPAN, KOREA, LAOS, MACAU, MALAYSIA, MYANMAR, PHILIPPINES, RUSSIA***, SINGAPORE, TAIWAN, THAILAND, and VIETNAM
**The Red Sea and the Middle East countries are referring to the following:
DJIBOUTI, EGYPT, JORDAN, SAUDI ARABIA, UNITED ARAB EMIRATES, OMAN, BAHRAIN, KUWAIT, IRAQ, and QATAR
***Only the following ports in Russia are under the East Asia scope: NAKHODKA, VLADIVOSTOK, VOSTOCHNY
8.2. If the Merchant fails to deliver the Goods for shipment to the Carrier due to unforeseeable circumstances related to
- 8.2.1. Force majeure; or
- 8.2.2. Customs inspection delay with a proven record from authority
then a fee (Booking Cancellation Fee "CCL") mentioned in Section 8 shall not be applicable. In addition, if a booking needs to be cancelled due to a combining of bookings and the newly combined booking has been placed, then a fee (Booking Cancellation Fee "CCL") shall not be applicable.
The Merchant shall submit evidence and proof to the Carrier, proving that the non-performance of the Merchant’s obligation was unavoidable and met the exceptional circumstances listed in 8.2.1 or 8.2.2
8.3. The Merchant warrants to the Carrier that the particulars relating to the commodity and cargo weight are accurate and correct. The Merchant also warrants that the Goods are lawful Goods and contain no contraband, drugs or other illegal substances or stowaways, and that the Goods are non-hazardous Goods.
8.4. If, however, there is a discrepancy of more than 3 metric tons per TEU between the weight declared during the booking stage and the final weight before loading, the Merchant shall pay the Carrier a weight discrepancy fee of $2,000 per container.
| Weight Discrepancy Amount (USD) | Effective Date (Booking Date) | Expiration Date |
|---|---|---|
| $2,000 per Container | May 15th, 2022 | Until Further Notice |
9. Carrier’s Responsibility
9.1. The service schedule for Departure (Estimated Time of Departure “ETD”), Transit Time (Duration), and Arrival Time (Estimated Time of Arrival “ETA”) on ONE QUOTE may change after the Booking Confirmation. In addition, the ETD, Duration, and ETA are not part of the contract of carriage and the Carrier does not guarantee/provide commitment to these schedules.
9.2. If the Merchant has purchased a Premium Cargo Service/Special Promotion Service, the Carrier is committed to provide the equipment, load and ship the Goods on the first ocean leg as provided in the Booking Confirmation, subject to the conditions mentioned in the terms and conditions.
9.3. The space guarantee for loading and shipping the goods is limited to ocean routes, and the Carrier does not extend the guarantee to the loading to an inland transportation mode.
9.4. In the event of the Booking Confirmation is issued to the Merchant by the Carrier, for any change requested by the Merchant which would result in the cancellation of the existing booking, the new booking placed on the same ship does not automatically carry the Premium Cargo Service/Special Promotion Service unless the Merchant has also purchased the Premium Cargo Service/Special Promotion Service for the new booking.
9.5. The Carrier would make every effort to fulfill the service requirement listed in the confirmed booking, and it is unlikely that the Carrier will change or cancel the Merchant’s booking. However, after the Booking Confirmation is issued by the Carrier, in an unlikely event where the Carrier fails to provide the equipment, load and ship the cargo on the first ocean leg vessel for which the Merchant has purchased Premium Cargo Service/Special Promotion Service, except for the circumstances listed in Section 9.6, the Carrier shall compensate the Merchant for the change of shipment at below quantum. Please find the latest quantum of the Premium Cargo Service/Special Promotion Service fee in the ONE QUOTE’s page on our eCommerce website
- 9.5.1. Rollover to an alternative vessel: 50% of the Premium Cargo Service/Special Promotion Service fee per container as listed on the Booking Receipt Acknowledgement
- 9.5.2. Cancellation due to equipment unavailability: 100% of the Premium Cargo Service/Special Promotion Service fee per container as listed on the Booking Receipt Acknowledgement
9.6. The Compensation Fee, as stated in Section 9.5, shall not be payable by the Carrier to Merchant if the Carrier’s failure, as stated in Section 9.5, is due to the following that are beyond Carrier’s reasonable control:
- 9.6.1. Force majeure; or
- 9.6.2. The delay in pre-carriage transportation including barge, rail, and truck to connect to the booked ocean vessel; or
- 9.6.3. Equipment pick-up date by the Merchant is earlier than the date requested by the Carrier; or
- 9.6.4. Special requirements of the equipment condition such as food grade; or
- 9.6.5. The Merchant rejects a different equipment type to serve as a substitute for the required equipment type proposed by the Carrier; or
- 9.6.6. Port omission (beyond the Carrier’s reasonable control); or
- 9.6.7. Late document submission or incorrect declarations by Merchant; or
- 9.6.8. Late gate-in (missing the cut-off time) by Merchant; or
- 9.6.9. Noncompliance with weight, cargo, and commodity restrictions or limitations by the regulation or Merchant; or
- 9.6.10. Breaching of ONE’s B/L Clause by Merchant; or
- 9.6.11. Outstanding freight not paid for the shipment by Merchant and not complying with the payment terms.
In addition, if the Goods are loaded and shipped on an alternative vessel within three (3) days earlier or after the scheduled ETD as confirmed in the Booking Confirmation, then the Carrier shall not pay the Compensation Fee. Lastly, in the unlikely event of multiple rollovers, the Compensation Fee will only be paid once.
9.7. The claim for the Compensation Fee must be submitted by the Merchant within sixty (60) calendar days of the change made by the Carrier in order to be eligible for compensation.
9.8. The Compensation Fee will not be credited to any future shipments as well as in case the Merchant cancels the shipment after a rollover.
10. Force Majeure
10.1. Force Majeure referred in Sections 8 and 9 means any circumstances beyond the reasonable control of a party which, by the exercise of due diligence, such party is unable to provide against, such as but not limited to war (whether declared or not), warlike or belligerent acts or operations, hostilities or the imminence thereof, act of public enemies, terrorism or terrorist acts, restraint of princes, rulers or people, compliance with any compulsorily applicable law or governmental directive, boycott against flag, political ban, epidemic, port congestion which is reasonably anticipated to incur delay of 48 hours or more, act of God, strikes, lockouts, labor disputes, stoppages or unrest (whether or not involving the employees of the affected party), accidents, invasion, rebellion or sabotage, or any other events whatsoever beyond the reasonable control of the affected party.
10.2. The performance of this Agreement by the affected party, to the extent of the Force Majeure, shall be suspended without penalty or liability on the part of the affected party (in whole or in part as appropriate) until such time as the performance thereof is again practicable, without prejudice to any rights, liabilities, and obligations accrued up to the date of suspension.
10.3. Any party affected by any event of Force Majeure shall take all reasonable steps to minimise the consequences of such event on the performance of their material obligations under the booking.
11. Governing Law and Jurisdiction
11.1. The terms and conditions and provision of the service shall be governed by Singapore law except as may be otherwise provided for herein. Unless otherwise agreed by the Carrier, any action against the Carrier hereunder must be brought exclusively before the Singapore High Court. Any action by the Carrier to enforce any provision of these terms and conditions may be brought before any court of competent jurisdiction at the option of the Carrier.
12. Appendix I: Booking Cancellation and Amendment Fee Matrix
Table 2: Merchants with Premium Cargo Service or Special Promotion Service
| Seq | Scenario | Scenario Description | Before Booking Confirmation (BRN) |
After Booking Confirmation (BRN) |
||
|---|---|---|---|---|---|---|
| Booking Cancellation Fee ("CCL") |
Repricing of Freight |
Booking Cancellation Fee ("CCL") |
Repricing of Freight |
|||
| 1 | Entire Booking Cancellation |
Merchant requests to cancel the booking entirely (i.e. full cancellation) |
- | - | ✓ (100% of Premium Cargo Service /Special Promotion Service fee) |
- |
| 2 | Cancellation due to Vessel Voyage Cancellation or Port Omission |
Merchant requests to cancel the booking due to either cancelled vessel voyage or port omission by the vessel voyage |
- | - | - | - |
| 3 | Cancellation due to Lack of Equipment |
Merchant requests to cancel the booking due to no requested equipment is available |
- | - | - | - |
| 4 | Volume Amendment (Increase) |
Merchant requests to add the number of containers, leading to an increase of the total TEU of a booking |
- | ✓ | - | ✓ |
| 5 | Volume Amendment (Decrease) |
Merchant requests to reduce the number of containers, leading to a decrease in the total TEU of a booking |
- | ✓ | ✓ (100% of Premium Cargo Service /Special Promotion Service fee) |
✓ |
| 6 | Vessel Voyage Amendment |
Merchant requests to change the vessel voyage from the original vessel voyage |
- | ✓ | ✓ (50% of Premium Cargo Service /Special Promotion Service fee) |
✓ |
| 7 | Route Amendment | Merchant requests to change the route from the original route |
- | ✓ | ✓ (50% of Premium Cargo Service /Special Promotion Service fee) |
✓ |
| 8 | Container Type/Size Amendment (No Decrease in the Total TEU) |
Merchant requests to change the container type or size from the original container type/size that results in either increase in the total TEU or remains as-is |
- | ✓ | - | ✓ |
| 9 | Container Type/Size Amendment (Decrease in the Total TEU) |
Merchant requests to change the container type or size from the original container type/size that results in a decrease in the total TEU |
- | ✓ | ✓ (50% of Premium Cargo Service /Special Promotion Service fee) |
✓ |
| 10 | Customer Details/Reference, Weight, Commodity Information Amendment |
Merchant requests to change the customer details (e.g. shipper, consignee info, etc.), weight, and commodity information |
- | - | - | - |
Table 3: Merchants without Premium Cargo Service or Special Promotion Service
| Seq | Scenario | Scenario Description | Before Booking Confirmation or > 10 Days Before ETD |
After Booking Confirmation or ≤ 10 Days Before ETD |
||
|---|---|---|---|---|---|---|
| Booking Cancellation Fee ("CCL") |
Repricing of Freight |
Booking Cancellation Fee ("CCL") |
Repricing of Freight |
|||
| 1 | Entire Booking Cancellation |
Merchant requests to cancel the booking entirely (i.e. full cancellation) |
- | - | ✓ (USD 100* per TEU cancelled) | - |
| 2 | Cancellation due to Vessel Voyage Cancellation or Port Omission |
Merchant requests to cancel the booking due to either cancelled vessel voyage or port omission by the vessel voyage |
- | - | - | - |
| 3 | Cancellation due to Lack of Equipment |
Merchant requests to cancel the booking due to no requested equipment is available |
- | - | - | - |
| 4 | Volume Amendment (Increase) |
Merchant requests to add the number of containers, leading to an increase of the total TEU of a booking |
- | ✓ | - | ✓ |
| 5 | Volume Amendment (Decrease) |
Merchant requests to reduce the number of containers, leading to a decrease in the total TEU of a booking |
- | ✓ | ✓ (USD 100* per TEU amended) | ✓ |
| 6 | Vessel Voyage Amendment |
Merchant requests to change the vessel voyage from the original vessel voyage |
- | ✓ | ✓ (USD 100* per TEU amended) | ✓ |
| 7 | Route Amendment | Merchant requests to change the route from the original route |
- | ✓ | ✓ (USD 100* per TEU amended) | ✓ |
| 8 | Container Type/Size Amendment (No Decrease in the Total TEU) |
Merchant requests to change the container type or size from the original container type/size that results in either increase in the total TEU or remains as-is |
- | ✓ | - | ✓ |
| 9 | Container Type/Size Amendment (Decrease in the Total TEU) |
Merchant requests to change the container type or size from the original container type/size that results in a decrease in the total TEU |
- | ✓ | ✓ (USD 100* per TEU amended) | ✓ |
| 10 | Customer Details/Reference, Weight, Commodity Information Amendment |
Merchant requests to change the customer details (e.g. shipper, consignee info, etc.), weight, and commodity information |
- | - | - | - |
China/Hong Kong/Korea/Japan/Vietnam/Taiwan/Indonesia/Thailand/Malaysia/Singapore/Philippines
FAQ
Platform
What are the advantages of using ONE QUOTE over the traditional sales channels?
Through ONE QUOTE, customers can enjoy instant quotation without waiting and book a shipment in one go online. In addition, customers will able to see the price breakdown with better transparancy as well as being able to track all of ONE QUOTE bookings in a dashboard. Last but not least, exclusively on ONE QUOTE, customers also have the option to purchase value added services such as "Special Promotion Services","Premium Cargo Service" and "Additional Freetime Purchase". If you are interested in, please log in to eCommerce & launch ONE Quote to enjoy Instant Quotation.
How do I make a booking on ONE QUOTE?
Here is a Tutorial Video and a User Guide to guide through the booking process on ONE QUOTE.
Is ONE QUOTE available as a mobile app?
Yes, it is available on mobile app as well. Pls download here
Can I share my ONE QUOTE quotation to multiple email address other than the registered email address?
The quotation is tied to a registered customer ID and can only be applied to the affiliated customer with the ID.
Can I see all of my bookings with ONE on ONE QUOTE?
Yes, you can see all of your ONE bookings (not just ONE QUOTE Bookings) under "SHIPMENT OVERVIEW" on eCommerce. To view ONE QUOTE bookings only, simply select "Booking channel" as "ONE QUOTE" and you will find your ONE QUOTE Booking. For details, pls refer to our Tutorial Video.
What should I do if rates are not appearing for my routing?
There will be a chatbot in ONE QUOTE to make an inquiry. In the chatbot window, please select the category of your inquiry and provide details for which our ONE staff will provide assistance. For details, please refer to our Tutorial Video.
How can I submit shipping documents, such as VGM, for ONE QUOTE bookings?
Please refer to our eCommerce "DOCUMENTATION" tab to proceed with the submission. Here is a Tutorial Video for guidance as well.
Coverage
Which origin/destination (trades) are supported by ONE QUOTE?
Please refer to Service Coverage. For more details, Port Pair List is available on ONE QUOTE main page. You can simply go to "Port Pair List" menu and find the available ONE QUOTE port pairs.
Which types of cargo, container, and commodities are supported by ONE QUOTE?
DRY 20, DRY 40, DRY 40H, REEFER 20, REEFER 40, and REEFER 40H for a general FAK commodity is supported by ONE QUOTE. DG and Special Cargo are currently not available. If you wish to have a quotation for cargo type that is not supported by ONE QUOTE, please contact our Local Offices to follow up on your requirement.
Which countries have access to ONE QUOTE?
Please refer to here for the list of countries that have access to ONE QUOTE.
Is inland routing supported by ONE QUOTE?
Yes, Inland route is in the line up for ONE QUOTE but currently not Door term is covered.
Is door delivery available on ONE QUOTE?
Currently, only CY/CY term is supported by ONE QUOTE.
Booking
Will I still be able to make a booking request through the usual channel instead of ONE QUOTE?
Yes, you can. Please go to our existing eCommerce to proceed to booking.
Can I combine ONE QUOTE bookings and regular bookings?
No, the quotation offered in ONE QUOTE is specifically and exclusively for ONE QUOTE bookings. Combining bookings is not allowed even between ONE QUOTE bookings.
Will I still be able to amend the booking after I have received a booking confirmation?
Yes, you can request for amendment through a support window via chatbot with an amendment fee applicable. Please find the details in our Terms and Conditions and the necessary steps in our tutorial video here.
Can I cancel my ONE QUOTE booking?
Yes. you can. You can cancel your bookings in eCommcere under "Shipment Overview" or "Booking Status" screen. However, cancellation fee maybe be applicable. Please refer to our Terms and Conditions for details.
Will I be able to track my ONE QUOTE bookings?
Yes, you can. To track your ONE QUOTE booking, please go to our eCommerce website, select Track and Trace from the side menu and then Cargo Tracking. For more details, you can also refer to our Tutorial Video for guidance.
Quotation
How long are the rates offered on ONE QUOTE valid for?
As ONE QUOTE is for spot bookings, the rates are only valid for the vessel/schedule you have selected at the time of the quotation.
Can I request to extend the validity of the rates offered on ONE QUOTE?
No, you cannot. As ONE QUOTE only offers spot bookings, the rates are only valid for the vessel/schedule you selected at the time of the quotation.
How frequently are rates refreshed on ONE QUOTE?
The rates are dynamically refreshed and there is no fixed update cycle.
Are rates offered on ONE QUOTE negotiable?
No, they are non-negotiable.
I have an existing contract with ONE. Can I use the contract rate for my ONE QUOTE booking?
No, it is not possible. In case you'd like to make a booking with an existing contract, please go to our existing eCommerce page to proceed.
What charges are included in the ONE QUOTE rates?
You can see the breakdown of charges in the 'Get Quote' step as well as in the 'Contract Draft' step when you submit the booking request in ONE QUOTE. Alternatively, you can find which charges are applicable for a specific port pair via the Surcharge Search. For details, please refer to our Terms and Conditions.
Are ONE QUOTE rates subject to any additional charges?
Once it is confirmed, there will be basically no additional as manifested charge . Howerver there will be cases that additional charges or fees may be applicable depending on the condition (e.g Heavy Weight Surcharges, Pick Up/Drop Off, Container Cleaning etc). All information about rates can be found in the Terms and Conditions, or please refer to the Surcharge Search to see all the applicable charges for a port pair.
What kinds of fees and charges should I expect for ONE QUOTE?
Please refer to our terms and conditions for details. In addition, please note all the applicable charges for a port pair is available for viewing in the Surcharge Search.
Is free time included in the quotation for detention and demurrage?
No, it is not. The tariff condition in each location at origin/destination will be applied. Please refer to our demurrage and detention tariff here.
Alternatively, you can purchase addtional 'Free Time’ at a discount. Please check the ‘Port Pair list’ on ONE QUOTE and see the port pairs where we offer ‘Freetime’.
Additional Service
What is included in the "Premium Cargo Service"/"Special Promotion Service"?
Space and equipment will be secured for your booking with priority. The details of the conditions can be found in our terms and conditions.
If I purchased "Premium Cargo Service"/"Special Promotion Service" but my cargo was rolled, what will happen?
ONE will compensate the customers by following ONE QUOTE's terms and conditions, which please find it here.
Can I purchase any additional free time for detention and demurrage?
ONE QUOTE offers additional free time at a discount, which is available for purchase during the booking stage. Please check the ‘Port Pair list’ on ONE QUOTE and see the port pairs where we offer ‘Freetime’.
Payment
How will the payment be done for ONE QUOTE bookings?
Payment will be processed during the B/L handling stage, which is the same as our current procedure for manual and EDI bookings.
FMC
Why is LOA (Letter of Authorization & eSignature registration is required?
ONE needs to have an evidence that the Price Owner or Cargo owner authorized an agent to act on their behalf. This is the reason why the authorized signatory of LOA is only the Price Owner. Even without Agent to authorized, the Price Owner or Cargo Owner needs to authorized certain individual to be a representative of the company when dealing with FMC shipmeents and using ONE QUOTE platform.
eSignature is required to eliminate the physical requirement of signing the contract prior FMC filing. ONE will be filing the contract automatically to FMC website once the Booking has been submitted via ONE QUOTE platform.
Do I need to submit LOA everytime I want to place of Booking in ONE QUOTE?
The Letter of Authority and eSignature is valid for a maximum of 1 year. However any adjustments / changes to the approved LOA will require submission of new LOA and for previously approved LOA will be expired. Only 1 LOA is accepted within the specific validity period. For more details, you can also refer to our Tutorial Video for guidance.
What is the pre-requisite of LOA submission for each customer Type?
BCO Customer Type: This type of Customer is able to submit LOA without any pre-requisite as long as the Digital LOA , Hard Copy LOA under Company Letter Head is uploaded with same information as digitial LOA and identification of Authorized eCommerce UserID who will be submitting BKG via ONE QUOTE Non-BCO Customer Type: This type of Customer requires to have FMC Org # provided by Federal Maritime Commission of US prior to LOA submission. For more details, you can also refer to our Tutorial Video for guidance.
Who is able to submit eSignature as part of FMC requirements?
Only the "Authorized eCommerce Users" from the submitted LOA is able to submit eSignature. For more details, you can also refer to our Tutorial Video for guidance.
When can I submit eSignature?
Only upon submission of LOA and if you received a notification requiring submission of eSignature. This means that you are selected as "authorized eCommerce user" mentioned in the LOA. For more details, you can also refer to our Tutorial Video for guidance.
How long should I wait for the LOA or eSignature to be approved?
Validation and processing of LOA and eSignature will take about 2-3 days. You will received a notification once Approved or rejected due to incomplete, invalid or missing information from the submitted request. For more details, you can also refer to our Tutorial Video for guidance.
How to add an autohrized person in eCommerce during the LOA process?
Please refer to the eCommerce User Guide for LOA, page 3
Am I able to submit multiple LOA?
Only 1 LOA is accepted within the specific validity perod and special Customer Type selected, either as Price Owner or Agent.
Why am I not able to proceed with quotation search in ONE QUOTE for Transpacific Eastbound
System have a logic to validate if LOA and eSignature are submitted and in approved status before allowing Customers to search for Quotation under Transpacific Eastbound. If Customers have not submitted this pre-requisite, please refer to eCommerce platform and refer to FMC Requirement Guideline.
Can we use the Service Contract contract condition for other bookings?
No. The ONE QUOTE contract is only applicable to the specific booking placed by the shipper according to the condition specified in the booking including but not limited to Vessels, Routes, Inland Routes, Equipment Type, Commodity, Weight.
Demurrage & Detention Rate Calculator
DEMURRAGE & DETENTION RATE CALCULATOR
D&D Rate Calculator
We are pleased to announce our Last Free Day and Demurrage and Detention calculator is now available on our Mobile App and Live Chat. Determining your last free day and estimating demurrage and detention charges has never been easier! At this time, the calculator is available for import shipments only and final cost(s) will be determined and invoiced at completion of services.
Benefits of utilizing the mobile app include:
- Instant visibility to your estimated Dem / Det charges for import shipments
- Ease of managing transactions and information within your reach
- Available at your fingertips 24/7
- User Friendly
Mobile App
If you need any additional help or have additional questions, please feel free to schedule a training session with our digital services team at your convenience, by clicking here.
If you wish to register for an account, please click below "Register" button.
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ONE QUOTE
ONE QUOTE
Instant Quotation to Booking
Get your rates and booking confirmation all at one go.
Booking Details at a glance
View all your ONE QUOTE booking details in one glance through the Dashboard
Space and Equipment Guarantee
Get both space and equipment guarantee for your shipment.
Better and More Price Visibility
Enjoy better price transparency at checkout.
If you wish to register for an account, please click below "Register" button.
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Track & Trace
Track & Trace
Search Booking/BL No.
Track your shipments using either BL/Booking number or Container number or mixture of both depending on your preference.
The QR Code scanning will enable you to avoid manual typing, or use the recent history to capture your most recent search.
Look Up Container Details
We provide comprehensive shipment information
Save Container To Track
By using the “My tracking” feature, you will be able to continuously monitor your shipments without the hassle of manual search.
Active Shipments
Active shipments provides a snapshot of departing and arriving shipment with default of 2 weeks from current date.
However Customer can further customize the view using the filter option and result can be extended to a maximum of one month of arriving and departing shipments.
The hyperlink on each BL number leads to a more detailed shipment information.
If you wish to register for an account, please click below "Register" button.
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Schedule Enquiry
SCHEDULE ENQUIRY
Point to Point Schedule
With ‘Point to Point Schedule’ search, you have the option to immediately customize your search to specific routes for validation.
Port Schedule
Another option for search is using a specific port. ONE Mobile App will provide a list of vessel schedule for the specified port.
Vessel Schedule
If you only know the vessel name with no other details, you still will be able to check the vessel schedule by using the “Vessel Schedule” option in the app.
Bookmark Schedule
To continuously monitor a particular point to point schedule, you can use the “My Schedule” feature.
If you wish to register for an account, please click below "Register" button.
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Live Chat
Corporate News
CORPORATE NEWS
Stay updated with our current announcements, activities and press releases via ONE Mobile App. Check out the NEWS page.
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Notifications
NOTIFICATIONS
Proactive Alerts
For your convenience of coping with proactive alerts subscription in eCommerce, push notification will be provided via our Mobile app. Same will be provided via the Notification Page.
eSubscription
All your eSubscription via eCommerce is in your fingertips. Push notifications will be provided via our mobile app and will still be able to be retrieved via Notifications Page.
If you wish to register for an account, please click below "Register" button.
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VGM
VGM
VGM INPUT
You can submit your VGM information by Method 1 or Method 2 using this feature:
- Method 1: Submit VGM as weight Type.
- Method 2: Submit Cargo type as weight type and system will calculate escalated VGM weight using a formula "Cargo Weight + Container Tare Weight".
VGM Info
You can verify your submitted VGM using VGM Info. Weight showing NOT YET DECLARED is stating that submitted VGM weight have not yet been announced to PORT OF LOAD Terminal by ONE. Weight will be shown as Declared once ONE has submitted loading documents to the Terminal.
Tare Weight
Using this feature, you can check Container Tare weight per Size/Type.
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Other Features
OTHER FEATURES
Global Directory
Learn where ONE offices are located globally via Global Directory
Service Maps
Learn about our extensive liner network services
FAQs
You may have some questions about ONE Mobile App that we might have the answers. Check out our Mobile App FAQ and learn more about this digital solution.
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Schedule free Live Training:
(link to appointment+ or google form displayed below)
Live chat with our experts:
M-F 8am to 8pm EST
*Click here for a list of chat hours outside North America
Email: [email protected]