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United States & Canada LiveChat service are now available

Ocean Network Express Live Chat services are now available in our United States and Canada local sites.

We offer several options via our Live Chat service for some of the queries regarding Exports and Imports.

Customers can start chatting with our agents based on the options they have selected to receive quick responses.

Live Chat support hours for Imports are now 8:00 AM - 8:00 PM (EST) Monday - Friday with extended hours 8:00 AM - 12:00 PM (SGT) Monday - Friday for United States and Canada local sites.

Here are some of the options:

  • Export Booking - Inquiries and Changes
  • Export Doc - Request BL Proofs
  • Export Doc - Follow up on Revision Requests
  • Export Doc - BL Release
  • Import - Request Arrival Notices
  • Import - Request Pick up Notices
  • Import - Check Last Free Day
  • Import - IT Cancellations / CA Location of Goods Update