Policy Update: Export Demurrage and Detention

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Policy Update

Export Demurrage and Detention

Dear Valued ONE Customers,

Effective November 3, 2025, Ocean Network Express will update the policy on default payer for export demurrage and detention in North America. This policy update will issue export demurrage and detention invoices to the most relevant stakeholders. Updates are shown below.

Current

Update effective November 3, 2025

^{The “effective date” refers to the date the invoice was issued—this change will not apply to invoices issued before the effective date listed above.}

^{Exception requests will be considered on a case-by-case basis.} 

Sincerely, 

Ocean Network Express (North America) Inc.