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Customer Advisory: Return to Origin Self-Service Request Form

Advisory

Customer Advisory: 

Return to Origin Self-Service Request Form

 

Dear Valued Customers,
 

ONE’s new Return to Origin (RTO) self-service tool is now available online. We’ll begin directing all RTO requests to the online form, found here.

In our continued commitment to deliver valuable features supporting your shipment needs; The RTO online form streamlines and improves your customer experience.

  • Providing a simple and user-friendly design that is available 24/7 for RTO requests.
  • Outlining all the requirements for RTO requests.
  • Includes links to the Letter of Indemnities (LOIs) and Bond Use Request form, if applicable.
  • Provides automatic response email that recaps the request details and the RTO requirements.
  • Expedited service time! Your request will automatically route to the correct ONE team based on route direction and cargo type (Dry, Reefer, DG).
     

Visit us.one-line.com > United States > Customer Forms > Return to Origin

 

We appreciate your business and thank you for choosing ONE!

 

Sincerely, 

Ocean Network Express (North America) Inc.

PDF version available here