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Change to Customer Service Email Format

Change to Email Address Format

To better serve our customers and improve the flow of email, we have recently changed the format of our email domain on certain customer facing email addresses.  The original email address format will remain valid and emails sent to that address will be delivered without fail; however, replies from that address will utilize the new format.  You will now see replies from [email protected]msg.one-line.com rather than [email protected]. If you have any automated rules set-up against these email addresses, please revise them to account for the new address format. A full list of our Customer Service email addresses can be found on our website under, "Customer Service Contacts"

 

For US:           https://us.one-line.com/standard-page/customer-service-contacts

 

Below is the list of all impacted

 

Export Dry

Old Address

New Address

Purpose

[email protected]

[email protected]

Export inquiries

[email protected]

[email protected]

Latin America inquiries

     

Refrigerated Cargo

Old Address

New Address

Purpose

[email protected]

[email protected]

Canadian Reefer Export inquiries

[email protected]

[email protected]

Canadian Reefer Import inquiries

     

Dangerous Goods

Old Address

New Address

Purpose

na.csvc.specialcom[email protected]

[email protected]

Export Dangerous, Breakbulk, Awkward inquiries

     

eCommerce

Old Address

New Address

Purpose

[email protected]

[email protected]

eCommerce support inquiries